Shipping Information

Shipping Information

At Teraground, we proudly offer free shipping on all orders—because getting calm shouldn’t come with hidden fees.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it’s placed. Once your package has been handed off to the shipping carrier, it will be considered "dispatched" and on its way to you.

During holidays or high-volume periods, processing times may extend up to 7 business days. We appreciate your patience during these times.

Estimated Shipping Times

Once your order is dispatched, delivery time depends on your location. Here are our estimated shipping times by region:

🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 6–12 business days
🇦🇺 Australia: 7–14 business days
🇬🇧 United Kingdom: 5–10 business days
🌍 Other International: 10–20 business days

Please note: Customs delays and carrier disruptions may occasionally impact delivery times. These factors are beyond our control but we’ll always keep you informed.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct when checking out.
If our system detects an issue, we’ll contact you via email within 3 business days to verify. If we don’t hear back, we reserve the right to cancel your order.

Need to make a change?
Email hello@teraground.com within 24 hours of placing your order. We’ll do our best to update your info, but we can’t guarantee changes after that window.

Delayed Deliveries

We understand how important it is to receive your order quickly. While we work hard to ship promptly, some delays are out of our hands—such as:

  • Courier delays

  • Weather or transit disruptions

  • Customs inspections

  • Payment or product availability issues

We’ll always keep you updated and work with the courier when needed. That said, Teraground is not liable for shipping delays caused by external factors.

Lost or Stolen Packages

If your package is lost or stolen after being marked as delivered, please:

  1. Contact the courier to file a claim

  2. Email us at hello@teraground.com and we’ll assist however we can

Although we are not responsible for lost or stolen packages once they’ve been shipped, we may offer a replacement depending on the situation. We recommend also filing a police report for stolen deliveries.

Policy Updates

Teraground reserves the right to update this Shipping Policy at any time without prior notice.
By purchasing from us, you acknowledge and accept the most recent version of this policy.

Questions?

We’re here to help. For questions about shipping, delivery, or anything else, email us at hello@teraground.com.