Returns & Refunds Policy

Teraground Refund & Return Policy

At Teraground, we’re committed to helping families find calm through natural, grounding solutions. We believe in the effectiveness of our products and encourage you to use them consistently for at least 14 days to fully experience the benefits.

If you’re still not satisfied after giving it a fair try, you’re protected by our 60-Day Money Back Guarantee.

Order Cancellations & Changes

If you need to cancel or make changes to your order, please reach out to us within 24 hours of placing it. After that, your order may already be processing and we may not be able to make changes.
Refunds for canceled orders will be processed within 7 business days.

60-Day Money Back Guarantee

We want you to feel confident in trying Teraground. That’s why we offer a 60-day money back guarantee, starting from the day your product is delivered.

We simply ask that you try it consistently for at least 14 days before requesting a return—many customers start to see benefits in that timeframe.

If you’d still like to return your item after 14 days and within the 60-day window, please contact us at hello@teraground.com.
Please note: original shipping fees (if applicable) are not refundable.

How to Initiate a Return

To begin your return, please fill out the form on our Contact Us page or email us directly at hello@teraground.com.
To help us process your request quickly, include your Order Number, or the name and email used during checkout.

Damaged Items

We take great care in packaging, but if your product arrives damaged or defective, let us know within 72 hours of delivery.
Email hello@teraground.com with your order details and a clear photo of the damage. If eligible, we’ll send you a replacement at no cost.

Please note:

  • Damage to packaging (e.g. dented box) does not qualify if the product itself is in good condition

  • We do not accept returns for products damaged through misuse or normal wear and tear

Shipping & Delivery

We do our best to ensure timely delivery, but we can’t control issues caused by shipping carriers, customs, or unexpected delays.
We are not responsible for lost, stolen, or delayed packages, but we’re happy to help guide you through the claims process with the carrier if needed.

Incorrect Shipping Address

Please double-check your shipping address at checkout.
If an incorrect address is provided and we’re not notified within 24 hours, we can’t guarantee a resend or refund.

Policy Updates

We may update this policy at any time, and we encourage you to review the most recent version before making a purchase.
By ordering from Teraground, you acknowledge and agree to the terms outlined in this policy.